Relax at Best Western Northgate Inn in Nanaimo, BC. Enjoy free breakfast, fitness center, sauna, free parking, and easy access to Departure Bay and Newcastle Island.
Visitors frequently highlight the attentive staff, spotless rooms, and convenient amenities that enhance both leisure and business stays near Nanaimo’s key attractions.
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Rooms, shared spaces, dining and exterior — grouped so you can skim quickly.
Best Western Northgate Inn offers straightforward, laid-back accommodations in Nanaimo, featuring practical amenities such as a fitness center and sauna. Guests appreciate the clean, comfortable rooms and the free breakfast, with many reviews highlighting the attentive and friendly staff who contribute to a welcoming atmosphere. The property is air-conditioned and includes facilities like free Wi-Fi, free parking, a business center, and a restaurant, making it suitable for both leisure and business travelers.
Located near Highway 19, the hotel provides easy access to local attractions including Newcastle Island Marine Provincial Park and Departure Bay, both within a short drive. Visitors enjoy nearby outdoor activities and scenic spots such as Saysutshun and Neck Point, which receive high marks from other travelers. The hotel’s position close to shopping centers and cinemas adds convenience for guests looking to explore or relax in the city.
The rooms focus on cleanliness and comfort, with several guests noting the consistently tidy bathrooms and well-maintained common areas. While the accommodations are basic, many reviews mention efforts by the hotel staff to go above and beyond in guest service. Some guests report appreciating the quiet, no-nonsense environment, while others highlight the helpfulness of reception and housekeeping teams during their stay.
This Best Western property is good for visitors seeking simple, reliable lodging near Nanaimo’s amenities and natural sites. Families and business travelers will find accessible features and kid-friendly options, though the hotel does not permit pets or provide an airport shuttle. Guest feedback points to a practical choice for those prioritizing cleanliness, steady service, and convenient location over luxury.
The short version: what's available day-to-day, and the key practical details most travelers search for.
Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.
Very friendly and helpful staff, we arrived early in the morning so they stored our luggage for us and gave us local tips and recommendations to fill our day. Very clean and comfortable room. Continental breakfast was okay, not amazing. Decent gym and laundry which was great on our multi day stay. We have to return to Nanaimo periodically for the next few years, we will be staying here again.
⭐⭐⭐⭐⭐ I had a great 1-week stay here in Nanaimo. The staff were always smiling and super respectful, the room was very clean and well kept every day, and the food was good and fresh. The highlight for me was the hygiene and cleanliness – really impressive. Highly recommend this place!
This hotel is a gem!!! The rooms are basic and no nonsense but they elevate them with the cleanliness, great pillows (and many pillows) comfortable beds, clean, clean and clean bathrooms with lots of towels. The staff goes above and beyond for their guests to make sure they are happy. Breakfast is great and the breakfast room is fantastic. Staff at the desk, cleaning staff and food staff are all very nice and polite. Well equipped fitness center had enough to get me through 3 days without needing to go elsewhere. I have stayed at this hotel for business over the last 3/4 years and the quality, service and cleanliness has only improved with every stay. I travel for work a lot and for the price point and for the location and services this hotel is a serious gem! Don’t hesitate to book it. The only reason I didn’t give 5 stars is I appreciate some amenities that they just don’t have as a 3 star inn, not their issue, just my point of view.
I have stayed here multiple times and have had a great experience every time. The staff is friendly and attentive. The breakfast options are great and the dining area is spacious and clean. The area around the hotel has lots of options for food. I highly recommend this hotel if spending time in Nanaimo!
We stayed from Oct 22-Oct 29. All the staff exceeded our expectations. We were welcomed immediately and felt at home. The front desk staff were helpful, friendly and interested in us. They went above and beyond. Thank you. The room was incredibly clean, comfortable and had everything we needed. We only needed our room cleaned several times and they made sure we had enough coffee, bath products to tide us over. There was plenty of room in the workout room for a couple people to do mat workouts at the same time. It opened at 6 am but the front staff were nice enough to open it a little earlier if I wanted. Laundry room was clean and new machines. My husband went for breakfast every morning and was very impressed with the food available. We highly recommend the Best Western Northgate Inn in Nanaimo and we will definitely be back.
I've been traveling to Nanaimo on business for the past year and a half. The front desk staff have been excellent! Shar, and especially Devon, have always taken great care of me! Devon is always cheerful yet professional, ensuring a comfortable stay. I'll be staying at the Northgate whenever I visit the island, because you just can't beat the great service!
Awesome hotel! Love the carpeted rooms, great smell, and the location can't be beat right next to the mall, galaxy cinemas, landmark cinemas, Home Depot, Walmart, Canadian Tire, and Superstore. My one complaint is the TV's in the dining room. I heard others complaining as well. There is no escape from them and many do not want to see the news while eating their breakfast in a dining room. Whatever happened to piano and running water sounds? Anyway, great place and I'll be back!
Simply Amazing. Absolutely one of the best experiences I've had with customer service anywhere! Shout out to Devon Swann for making this stay one of the best hotel experiences I've ever had. Would wholeheartedly recommend any place that she's dispensing her customer services as I was in awe of the way she helped me with my bookings and my points rewards program. Good Job @BestWestern Northgate for hiring excellent employees who creates magic for their guest. Thank you for your services.
This laid-back hotel near Highway 19 is 9 km from Newcastle Island Marine Provincial Park and a 10 km from Departure Bay.
Curated spots travelers usually pair with a stay in British Columbia. Distances are rough real-world times, not straight-line.
62 reviews Nanaimo, BC, Canada
454 reviews Nanaimo, BC, Canada
153 reviews 1029-1031 Morningside Dr, Nanaimo, BC V9T 1N5, Canada
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